Refund policy

60-Day Satisfaction Guarantee: If you're not completely satisfied with your purchase, you may request a return or exchange within 60 days of receiving your order.

Eligibility Criteria:

• Items must be unused, unworn, and in their original packaging.
• Returns must be initiated within 60 days of delivery.
• Proof of purchase is required.

Return Process:

• Contact our customer support at bitwellness@gmail.com with your order number and reason for return.
• Our team will provide you with return instructions and the appropriate return address.
• Ship the item(s) back to the provided address:
• 30 N Gould St, Sheridan WY 82801, United States
• Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

• Refunds will be issued to the original payment method.
• Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

• Exchanges are subject to product availability.
• If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items: Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.